Order Processing:

We process orders within 1-3 business days, excluding weekends and public holidays. Please note that during periods of high volume, such as holidays and sales, packing times may be delayed. We appreciate your understanding as we priorities careful packaging to ensure your order arrives safely.

 

Shipping Regions:

We currently only ship to addresses within Australia and New Zealand. Orders placed with shipping addresses outside these regions will not be processed.

 

Shipping Costs:

Australia:
Free shipping on orders over $99. A flat rate of $15 applies to orders below.
New Zealand:
Standard shipping fees apply and will be calculated at checkout based on the size and weight of your order. 

 

Track My Order:

Once your order is processed you will receive a confirmation email from Hardware Living with tracking information. 

Orders can be tracked here: 
Australia Post: https://auspost.com.au/mypost/track/search
Courier Please: https://www.couriersplease.com.au/tools-track

Please note: During sales or holiday periods, there may be delays in courier delivery. We appreciate your patience and understanding.

 

Import Duties and Taxes:

International customers are responsible for any additional import duties, taxes, or customs charges that may apply to their order. These charges vary depending on the country of destination. We recommend that customers check with their local customs office or refer to their country's import regulations for more detailed information.