Return & Exchange

Change of Mind

We offer a 14-day return period, giving you 14 days from the date you receive your order to request a return. Please note that Hardware Living is not responsible for return shipping costs.

 

Return Eligibility

To qualify for a return, items must meet all of the following conditions:

  • Unworn or unused
  • In the same condition as received, with all tags attached
  • In the original packaging
  • Not broken, damaged, or tampered with
  • Includes the manual and all original accessories

If your order included a free gift, it must be returned along with the item. If the free gift is not returned, its value will be deducted from your refund.

If an item does not meet the conditions above and does not pass our quality check, you will be responsible for the cost of shipping the item back to you.

For in-store purchases, a receipt or valid proof of purchase is required.

 

Free Shipping Adjustment for Returns

Orders that qualify for our Free Shipping over $99 promotion must maintain a final order value of $99 or more after any returns.

If you return an item and the remaining order total falls below $99, the order will no longer qualify for free shipping. In such cases, a flat $15 shipping fee will be deducted from your refund to cover the original shipping cost.

 

To Start a Return

Please contact us at hardwareliving2023@gmail.com. In your email, make sure to include your order number in the subject line.

All returns should be sent to the following address:
Attention: Hardware Living Pty Ltd
Address: B41/24-32 Lexington Drive, Bella Vista NSW 2153, Australia

Please note, Hardware Living is not responsible for items that are lost or damaged during return transit. To ensure the safe return of your item, we strongly recommend using a courier service with tracking to ensure the item reaches us safely.

If you have any questions about the return process, feel free to reach out to us via email.

 

Exceptions / Non-Returnable Items

Please choose carefully when purchasing, as the following items are excluded from our refunds and exchange policy:

  • Custom products, special orders, or personalised items
  • Personal care goods
  • Custom engraving or charges related to custom engraving
  • Sale items and gift cards

If you have any questions or concerns about your specific item, please feel free to get in touch with us.

 

Exchanges

The fastest way to ensure you get the item you want is to return the original item, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if your refund has been approved. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at hardwareliving2023@gmail.com.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.

The quickest way to resolve the issue is by using Live Chat or emailing us at hardwareliving2023@gmail.com.